Service Department

As the largest Saab service organization in America, our Service Department at CRS is renown for its knowledge of Saabs. Our Service Advisors total 37 years of experience with Saabs, and our Saab Technicians hold a collective 140 years of working with Saabs (that averages out to 17 years per Tech)! For 50+ years, loyal Saab owners have known that there is no better place in New England to care for your Saab. And not only do we know how to keep Saabs moving, we also keep moving in our own Saabs - look below and you'll see that everyone who works here drives their own Saab (or two, or three...)!

Click on the Service menu links above to see all that our Department has to offer. We look forward to continuing to earn your Saab business for many years to come.

-Pierre Belperron, Service Manager (20 years with CRS)

Hours of Operation:
Monday: Tuesday: Wednesday: Thursday: Friday: Saturday: Sunday:	7am - 6pm 7am - 6pm 7am - 6pm 7am - 6pm 7am - 6pm 8am - 1pm Closed
Phone: Fax: Email:	866.411.3354 617.923.1237 service@crsaab.com

Department Staff:
Alfredo Dias Shuttle/Porter Alfredo has been with Charles River Saab since 1995. The story of his getting his US citizenship is documented in a film shown at the Constitution Museum in Philadelphia! Alfredo is the owner of two 1999 9-5's.	Rick Furlan Technician Until his father, Rick Furlan Sr., retired from the shop floor after 33 years, Rick was always known as Junior. With his dad enjoying retirement, and Rick now a father himself, "Junior" goes by the wayside. Rick has 21 years of Saab experience, 10 with Charles River Saab, and having recently sold his Classic convertible, Rick enjoys a pair of 9-5's.	Paul Carter Technician Paul started with Saab in the early days of the classic 900! He joined Charles River Saab in 2003. Paul currently drives a 1999 9-5 and a 2008 9-3.
Jim Carfagno Service Advisor Jim is one of our most senior associates. Having started with Saab in 1985, he joined Charles River Saab in 1987. Jim has been a hockey player his entire life, and was invited to try-out for the US Olympic Team in the 1980s. Jim drives a 1996 900T Convertible and a 2008 9-5, and just bought his son a 9-3 convertible.	Ralph Bockoven Technician, Team Leader Ralph has been servicing Saabs at Charles River Saab for 21 years. Perhaps the most passionate Saab enthusiast in our midst, Ralph is the very proud owner of a 1999 9-5, 1993 9000T, a 1967 Sonett, a 1963 96 and his multiple-award winning 1968 Sonett V4.	Chris Clancy Lead Technician Chris has serviced Saabs for 21 years, 17 of those here at Charles River Saab. Our resident expert in all matters J.R. Tolkien, Chris drives a 1997 900T and a 2001 9-5 Wagon
Mike Clancy Technician Mike has spent 39 years working on Saabs. He is on his second tour with Charles River Saab, having logged 10 years here. Mike has a 1994 Classic 900 Convertible, a 1995 9000 and a 1997 900S.	Jeffrey Furlan Technician Jeff is a second generation technician at Charles River Saab. Jeff has made his own mark here, with 15 years of experience. He drives a 2000 9-5.	Rudy Perez Porter Rudy has been at Charles River Saab for 3 years. He drives a 2001 9-3.
Fernando Saldana Reconditioning Technician Fernando has been plying his magic as our in-house reconditioning technician for 15 years. Fernando drives a 1999 9-5.	Rodney Sautier Technician Rodney has 12 years of Saab experience, with 11 of those years logged at Charles River Saab. Rodney is the proud owner of a 1999 9-3, 2000 9-3 and a 1988 900 Convertible.	Liam Telfer Technician Liam has 20 years of Saab experience. 12 years were spent here, and the balance in his native UK. Liam is now driving a 2001 9-5 Aero.
Peter Vincent, Jr. Service Advisor Peter (yes, he is the son of our esteemed Parts Manager) has worked for Charles River Saab for 9 years, the last 4 for the Service Department.	Seth Wonkka Service Advisor Seth has 7 years of Saab experience, the last 4 years at Charles River Saab. The most prolific Saab owner we know, he has owned 22 of them! When not picking out his next Saab, Seth works at his singing and songwriting. He recently traded his 9-7x for a 2008 Sport-Combi, and his 1993 Aero for a CB750!	Pierre Belperron Service Manager Pierre has been with Saab since 1984 and Charles River Saab since 1989. When not at Charles River Saab, he can be found playing his French horn or his cello, or doing skid school training for In-Control Advanced Driver Training. He currently owns a 1991 900S, 1992 900T and 2002 9-5 wagon.